After-Sales Services Policies

At pingepackaging, we are dedicated to providing excellent after-sales services to our valued customers. This document outlines our policies regarding after-sales support and the steps we take to ensure your satisfaction with our products.

Returns and Refunds

If you receive a defective or damaged product, please contact our customer support within 30 days of receiving your order. We will provide instructions on how to return the product for a replacement or refund. Please note that the item must be returned in its original packaging and in unused condition.

Warranty

All our products come with a 100 days warranty against manufacturing defects. If you encounter any issues covered by the warranty during the specified period, please contact us, and we will assist you in resolving the problem. We may request proof of purchase and may either repair or replace the product at our discretion.

Technical Support

We offer comprehensive technical support to assist you with any questions or concerns you may have about our products. Our knowledgeable support team is available via [email/phone/live chat] during business hours to provide guidance and troubleshoot any issues you may encounter.

Communication and Feedback

We value your feedback and strive to continuously improve our after-sales services. Please feel free to reach out to us with any suggestions, complaints, or comments you may have. We are committed to addressing your concerns promptly and finding suitable solutions to ensure your satisfaction.

Limitations

Our after-sales services policies do not cover damages caused by misuse, improper installation, normal wear and tear, or unauthorized modifications to the product. We reserve the right to determine the extent of coverage and the appropriate resolution for any after-sales issue.

Changes to After-Sales Services Policies

We reserve the right to modify or update our after-sales services policies at any time without prior notice. The most current version will be posted on our website. We encourage you to review these policies periodically to stay informed about any changes.

If you have any questions or require assistance with our after-sales services, please contact our customer support team at contact us .